At Custom Center Group, Inc., we know that our customers are the reason for our success. That’s why we back every order with our signature customer service and our complete Customer Satisfaction Guarantee. Every Custom Center Group custom shirt order is the result of a team effort. You are an important part of the team. We count on you to provide the precise information we need in order to supply exactly what you want. While we are working together, we both have distinct responsibilities. For your convenience, we have listed these responsibilities below as the terms and conditions of our custom apparel sales. Please take a moment to read them.
As noted above, Custom Center Group, Inc. backs our products with our complete Customer Satisfaction Guarantee. While we strive for perfection, any machine is subject to occasional malfunction. For that reason, all custom shirt orders are subject to a 5% spoilage allowance, standard for the industry. In the event of spoilage greater than 5% but less than 20% of your order, we will offer a credit from your total price. In the highly unlikely event of spoilage greater than 20%, we will remake the spoiled percentage of the order.
All customers, whether embroidery or screen printing, will receive an order confirmation that states the complete details of your order and a breakdown of the costs. Upon request, we will show you a sample sew out of your design prior to final embroidery on goods. Additional sew outs done after the original will incur a minimum charge of $25 due to labor and material goods. This is the responsibility of the customer.
Our work orders must be complete before your job goes into the production queue. Written orders are the only way to ensure accuracy. We are not responsible for bleeding or other printing problems due to the nature of the garment. We are not responsible for your order once your order has been shipped or picked up. Insurance is left up to your discretion on all shipping orders
Before production of your order begins, you will receive an order confirmation notice via email. This notification will contain complete specifications of your order including type, item number, quantity, size, colors, and approximate delivery date. We will not begin production of your order until you return this confirmation to us with your approval to proceed.
Once we obtain your approval on the order confirmation, delivery time for your apparel order will be as follows:
NOTE: Once production has begun, custom orders cannot be canceled for any reason.
Your order will be shipped via UPS, DHL or FedEx ground (unless otherwise noted on your confirmation email) directly to the address you specify.
By submitting your design to Custom Center Group, Inc., you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company’s or individual’s rights.
Customers will sign a Sew-Out Approval Form or Waiver stating the acceptance of the design (lettering, colors, and placement) to be placed on goods. Custom Center Group is not responsible if the customer changes design (lettering, colors, and placement) after Sew-Out Approval or Waiver has been signed and design has been placed on goods.
Once we complete production of your order, we will ship it directly to the address you specify. We cannot be held responsible for delays in shipping caused by inaccurate address information, acts of nature, the misrouting of your package by DHL, FedEx, UPS, or undeliverable shipping addresses.
Contract customers are responsible for drop shipping garments to us from their suppliers, or personally delivering product. Goods accepted for contract screen printing and embroidery should be separated by size and color. In addition, goods should be free from packaging, bags, pins, stickers, etc. before being left with Custom Center Group, Inc. Custom Center Group will remove packaging, bags, hangers, tags, stickers, pins, and labels for an additional fee. In doing so, Custom Center Group expects contract customers to inspect their goods for material defects and inconsistencies in the materials. The customer also assumes all liability for any items that sustain machine damage while at our business location. Custom Center Group will not replace customer-supplied goods if any damage is the result of a faulty garment. Please note that Custom Center Group will take the best possible care with supplied goods. However, any machine is subject to occasional malfunctions. Custom Center Group, Inc. carries a typical 6% waste, which is equal to or lower than industry standards.
Custom Center Group reserves the right to decline the acceptance of customer-supplied goods. Your shirts are checked in by a specific process. They are counted prior to the start of your production run. If the count is off – i.e. the shirt supplier shorted the count – we move the job out of the queue until we make contact with you. We suggest that if you do business with us on a regular basis that you keep a light stock on hand in the event this happens. We also recommend that you order at least one additional shirt in each size if your count is critical. Your shirt order is counted upon delivery and again before it goes to press. Your shirt order is counted a third time before it is folded and placed back in your original box for shipment. Please count your shirts before shipping to us, and upon delivery. Custom Center Group’s liability for any direct damages of any kind will not exceed an amount equal to the amount paid by client to Custom Center Group for the order.
Due to the custom nature of the products we manufacture, all sales are final. Once production has begun, an order may not be canceled for any reason. Custom Center Group, Inc. does not issue refunds, nor do we offer credit for shirt spoilage of 5% or less. As mentioned previously, we will issue a credit for greater than 5% spoilage, up to 20%. We will remake spoilage greater than 20%. In the unlikely event that a legal dispute arises, it is agreed that the venue for such a dispute is Alachua County, Florida, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expense. You agree to pay any damages and costs assessed against Custom Center Group, Inc. as a result of such a lawsuit or proceeding. You also agree to hold Custom Center Group, Inc. harmless in such a lawsuit or proceeding. All items displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Custom Center Group, Inc. Purchase of merchandise from Custom Center Group, Inc. DOES NOT in any way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
Custom Center Group is not liable for personal, economic, or property damage arising from the sale, shipment, storage, handling or use of the goods. In no event will Custom Center Group be liable for any consequential damages (including, without limitation, loss of use or lost profits), or any damages suffered by any third party.